Professional Certificate in People Management in International Financial Services

Course Provider
Dates	*******PLEASE CLICK HERE TO VIEW WEBINAR DEMONSTRATION****** Module 1: Managing Yourself and Your Team Webinars will commence 13th September 2010 Module 2: Leading Performance Webinars will commence 8th November 2010 **Each Module will comprise of Twelve 35-45 minute webinars** Practising Leadership Workshop - Date TBC
Requirements	To avail of webinars each candidate must have PC and web access
Course Fees	Full Fee: €1200 Network Members Fee: €720
Accreditation	Level 7 on the National Framework of Qualification
CPD Hours	To be confirmed

Programme Introduction

Many individuals are promoted to management positions based on their technical performance, but they may have little or no people management experience. In this situation the initial experience of people management can be highly stressful because the skills required for performance - getting things done through others - are very different from doing things yourself. The Professional Certificate in People Management in International Financial Services equips managers to better understand human behaviour, improve peoplemanagement skills and communication. It also develops an understanding of organisational culture, building and leading effective teams, coaching and motivating others, managing performance and managing change.

Programme Objectives

On completion of this programme candidates will be able to:

• Understand the role, responsibilities and importance of the people manager in International Financial Services and discuss the ideal characteristics of a successful people manager;
• Lead sustainable, high performance in a Financial Services business by providing positive relationships with stakeholders including customers, staff, colleagues and external suppliers;
• Outline the people manager’s role in developing and implementing HR strategy including planning, recruitment, managing underperformance and absence management;
• Discuss the role of a people manager as a coach in employee development and career management, including constructive feedback and the use of incentives to continuously improve performance;
• Design a plan to lead the implementation of changes required to maintain competitiveness in a rapidly changing environment; and
• Discuss the impact of culture and managing multicultural teams on the organisation.

Who should undertake the Professional Certificate in People Management in International Financial Services?

This qualification is aimed at those in team leadership or people-management roles in International Financial Services, or those aspiring to such roles.

Programme Structure

Delivery (online lectures) includes a series of twelve 35 - 45 minute webinars for both modules ‘Managing Yourself and Your Team’ and ‘Leading Performance in International Financial Services’. Candidates will develop their understanding of the pre-assigned reading material through the webinars, exercises and case studies. The webinars are conducted by the programme leader, supported by subject matter experts and/or guest speakers who will be experienced practitioners in International Financial Services and are available 24 hours a day, 7 days a week from home or work. The webinars are recorded and are available online for candidates to replay at their convenience. To avail of webinars each candidate must have PC and web access. The ‘Practicing Leadership’ workshop will be delivered during office hours in the IFSC, Dublin. It will be discursive and interactive, drawing on experiences and expertise to solve key business challenges, providing both practical examples and case studies.

Learning Supports

When your registration has been processed you will have access to the following learning supports for each module:

• Specifically written comprehensive and user-friendly study manual
• Access to the online Student Centre (using your password which will be sent to you following registration), including:
  >> Online study guide
  >> Individual examination schedule
  >> Webinars
  >> Past exam papers
  >> Secure access to your examination results
• Tutor contact through an email helpline

What are the Entry Requirements?

Having experience in People Management will assist candidates relate what they are learning to their job, but is not a requirement for enrolling in the Professional Certificate in People Management in International Financial Services.

Programme Leader - Dr. John McMackin

Dr. John McMackin is the founder and Managing Director since 1998 of HRS Consulting Ltd. As well as coaching and strategic HR consultancy, HRS works with clients and partners in management education and development, with a particular focus on financial services. John previously enjoyed a successful banking career in London, New York and Dublin and lectured in HRM at DCU Business School, where he was also founding Director of Executive Education. He continues to lecture on executive  and postgraduate programmes at DCU Business School and has been a regular contributor to the Banker magazine on management topics. He holds an MBA from Columbia University, New York, a Ph.D. from the University of Oregonand his research has been published in major academic journals on HRM, psychology and economics.

Syllabus Summary (This is a summary of the syllabus and not a full statement of content)

Managing Yourself and Your Team

• Role of the People Manager
• Balanced scorecard - building sustainable performance
• Self management as a leadership imperative
• Giving feedback
• Coaching others
• Motivating people in a fast paced environment
• Leading high performance teams
• Getting the best from virtual teams
• Leading change in a global business
• Organisational culture and values

Leading Performance in International Financial Services 

• Managing the psychological contract
• Recruiting and selecting the right people for your business
• Training and career development in International Financial Services
• Leading high performance
• Managing under performance
• Managing absence
• Managing a multicultural environment
• Talent management - building capability in International Financial Services
• Strategy and people management in International Financial Services

To Register

The closing date for registrations is Friday, 10th September 2010. To register, please click BOOK THIS COURSE and complete all sections of the Application Form.

BOOK THIS COURSE

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