Cross Cultural Relationship in International Finanical Services

Course Provider
Dates Duration	12-14 October 2010 3 Days
Venue	Clarion Hotel, IFSC, Dublin 1
Course Fees	Full Fee: €1500 Network Members Fee: €1000
CPD Hours	To be confirmed

Overview

Building strong business relationships within international financial markets requires the ability to communicate, co-ordinate and collaborate with people who may be different from you.

The course is delivered in 3x 1-day intensive workshops. Delegates are required to complete inter-module assignments that encourage them to apply and reflect on the tools and techniques learned during the seminar sessions.

Realistic case studies are used to simulate interacting with different types of clients and colleagues.

Learning Objectives

Upon completion of this course, delegates will be able to:

• Read the universal cues of non-verbal communication that enables you to connect with others from different cultures
• Understand their own natural communication and working styles and how that may be perceived by others
• Apply a ‘map’ to orientate themselves towards others in a constructive way
• Adapt their communication and working style to effectively influence and co-operate with others to achieve results

• How to build trust and credibility in international business relationships
• Cultural awareness: key differences and universal similarities among people
• The  internal ladder of the mind: how our perception governs our behaviour
• Introduction to personality types: understanding yourself and how you may be perceived
• The course opens with an interactive exercise that examines the impact of first impressions and how the way we perceive each other colours our future interaction. The session challenges the assumptions we make about others based on our personal cultural standpoint.

DAY TWO
Flexing Your Communication Style

• Spotting other people’s styles and preferences
• Cultural differences in the expression of personality preferences
• Adapting body language, voice and words to connect with others
• Using communication modes in the lost effective way *(e.g. telephone, voicemail, email and face-to-face)
• Using exercises and video clips to sharpen your ability to spot difference in others. Key skills are learned to connect more effectively with others by adapting your own communication style.

DAY THREE
Advanced Influencing Skills

• Gathering information with powerful questioning techniques
• Giving attention and listening actively to improve the quality of your meetings
• Simulation of delegates own influencing challenges
• Practical and memorable tools for recovering better quality information and improving conversation flow.
• An entirely practical session built around your own influencing challenge ensuring you leave with solutions that you can implement in your own influencing scenarios.

Who Should Attend

This course is suitable for all employees who wish to improve the quality of their interpersonal relationships across diverse business networks and cultures. The course emphasizes behavioural awareness and adaptability and the skills learned can be applied in a range of professional contexts.

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